Today, we shipped a small improvement that will probably reduce our weekly support tickets by ~10%. Ever since we launched our "Team" feature, the process was this:

• Admin invites member
• Member receives invite via email
• Member creates account
• A default workspace is created along with a 30-day trial
• Member is confused about the trial notice
• Member has to actively accept the invite
• Member has to actively use the workspace switch to access the team he / she was invited to

And yeah, that caused a lot of confusion and admins asking us why members have to pay for eniston. We simply didn't communicate it well enough and had built a process, that was simply confusing. But we learn, we change, and we improve. And no, team members never had to pay anything for as long as they are part of a team.

The new process looks like this:

• Admin invites member
• Member receives invite via email
• Member creates account and automatically joins team

No more manual accepting, no need to manually switch the workspace and hopefully, a lot less confusion on all sides. It's a small change, but we're sure a very needed one.