Today, we deployed a fix for an issue where, in some occurrences, articles in password-protected categories were still publicly accessible. The problem was related to caching, where an article view was not always successfully purged from the cache after setting a password.
While we were at it, we also updated the search function to show only articles that viewers have access to. If a category is password-protected, the search will discard articles from that category until the viewer has successfully entered the correct password.
Today, we released a new feature that allows admins to enable "Ask AI" for their knowledge bases. This is part of the "Enhanced" add-on, which was previously called "Enhanced Editor". If you're already subscribed to the add-on, head over to the "Widget + Ask AI" section to enable the feature.
If you're not subscribed yet, check out the "Add-ons" section and give it a try. It's just EUR 6 per month (or EUR 60 per year) and can be canceled at any time. The add-on also includes AI features and additional formatting options for the editor.
With "Ask AI" enabled, visitors can ask questions about all published articles that are part of a workspace and receive concise and helpful responses. If the AI is unable to answer a question due to missing content, it will respond accordingly. Within the "Ask AI" section in the dashboard, you will see all questions and the corresponding AI responses from the past 90 days. Older records will be deleted.
The AI is not trained on your data, and this feature is disabled by default.
Today, we're happy to introduce a new way to structure content: sections.
With sections, you can separate your categories by topic or, eh... section. For example, you could create a section called "Docs" to have your regular documentation articles there. You might create an additional section titled "Guides" to put all tutorial-like articles, and "API Docs" for API-specific categories and articles.
Sections can be created in the workspace settings. There's currently a limit of up to 3 sections.
Each section can have a dedicated theme applied. A "Blog" theme will be available soon, giving you 3 themes to choose from.
Consider this a v0.9 as we're still fine-tuning a few minor things. We'd appreciate any feedback and suggestions regarding this new feature.
Today we added support for importing invites for team members, API POST endpoints and other things.
CSV import for team invites
Have a lot of team members who need access to your knowledge base? Adding them one by one can be tedious. We've made it easier.
Today, we released a feature to speed up the process. Simply upload a compatible CSV file (we provide an example), check to ensure everything looks fine, then send the invites.
API POST endpoints
We added 5 POST endpoints to the API. You can now create, update and delete articles and also create and update categories. The dedicated help center article has been updated to reflect these new endpoints.
It's currently not possible to delete a category via API (we may add this later).
TOTP code in addition to QR code
One issue mentioned quite often via support ticket was that not everyone could scan a QR code to set up two-factor authentication. We now display the setup key in addition to the QR code.
Enhanced Editor pricing and annual option
We have slightly reduced the price of our "Enhanced Editor" add-on from €7 to €6 and introduced an annual payment option, which offers two months free. It's not possible to switch plans directly, so if you have an existing subscription and want to switch to the annual plan, you will need to either cancel your monthly subscription and wait until the billing cycle ends before subscribing again or contact us to make the switch manually.
We hope the reduced price and the new annual option are welcome changes for those who are considering subscribing.
Today we're happy to introduce a new subscription plan: Business dedicated.
This plan includes the enhanced editor, unlimited workspaces, no backlink, dedicated CDN – all hosted on a dedicated server separate from our SaaS offer and optimized for consistent performance with dedicated vCPUs. No shared resources, no shared database and available in 6 server locations.
We offer a free migration for existing customers. If you're interested, feel free to fill out this form and we'll be in touch.
Today, we would like to tell you about a way to display your eniston help documents to your customers and visitors directly on your website or platform. Last year, we released a product called tinydub, a platform that allows you to create help widgets in combination with a team inbox.
We have now created a way for eligible eniston customers to generate a 50% discount code for tinydub. This discount will be applied for as long as your subscription is active. If interested, eligible customers can generate the discount code here.
If you need help getting started with tinydub and your eniston help documents, check out this article.
Today's update includes maintenance and security updates and also a feature many have asked for...
Preview drafts
It's now possible to preview drafts and share them with anyone via a secure link. While editing a draft, check the article settings and find the "Preview link" section (it's the last section).
When creating a preview link, you can choose between multiple expiration times, the lowest being 10 minutes and the highest being 48 hours. You can manually expire links at any time.
Today's update brings a new content element, under the hood improvements and regular maintenance updates.
File downloads
We added a new content element to the editor: "File Download." While it was always possible to add images directly to the content, other files such as PDF, DOCX, ZIP, etc., could only be added as attachments. Those attachments were only visible at the end of an article.
With the new "File Download" element, you can add downloads directly within an article, like this:
Misc updates
When printing a page from your workspace frontend, we now show the copyright notice in the footer.
We also removed a lot of deprecated code and updated to Tailwind CSS v4. We checked everything a couple of times, but if you find some styling oddities, please let us know. In addition to those updates, we also updated the underlying software to their latest versions (maintenance and security update).
We're starting the year off with some minor interface updates and two new features.
Improved sidebar and slight UI/UX updates
We improved the main navigation to (hopefully) make navigation a little clearer. Many of our customers wanted a list of their drafts across the workspace. This has existed for quite some time now directly in the "Articles" view as a toggle. We now have made this a lot clearer.
While we were at it, we also slightly changed the appearance of some lists and also made some updates for dark mode. Those changes only affect the backend.
OG image for articles
You are now able to add a dedicated Open Graph image to articles. This will overwrite an existing OG image that may be been uploaded in the general workspace settings.
Table of content for "Default" theme
There is now an option to enable the ToC for the "Default" theme. The "Docs" theme had this option for quite some time now, but many of our customers wanted to have the same for the "Default" theme. We tried to make it as obvious as possible, but if you have suggestions to improve it, let us know.
Star articles
You can now star (or favorite) articles. This is currently only possible from list views. Favorites will appear in a dedicated list which can be found in the main navigation.
Today's update introduces two new features, improvements and fixes.
Redirects
Have you ever wished you could set custom redirects to avoid 404 errors? Well, now you can! Within the workspace settings, you'll find a new section called "Redirects". Simply set the old path, the new path, and the status type, and you're good to go.
Please note: When testing, remember that your browser may cache the redirect. As a result, you might continue to be redirected even after removing it. This is due to your browser's caching behavior, not an issue with our system.
Direct password access
One thing that was requested a couple of times was a direct way to unlock a password-protected workspace by passing the password as a URL parameter.
We also fixed a handful of smaller bugs and made some minor improvements.
We also rebuilt the "Attachments" upload function found in the article settings. Some customers reported they were not able to upload PDF or DOC files. That was due to a browser limitation and how we implemented the previous drag-and-drop upload feature.
Packed roadmap for 2026
This is the last update for this year. Our roadmap is quite packed for the next year and features things like API POST endpoints to create articles and update settings via the API, an archive feature for articles, multi-language content, guest accounts, draft previews and much, much more.
Be sure to stick around. Enjoy the holidays and stay healthy.
Today's update brings 2 small features and a welcome improvement while creating and editing articles.
Email notifications for ratings and feedback
It's now possible to subscribe to a daily digest of new ratings and feedback. Within the workspace settings, you can add an email address to receive these emails. Currently, only one email address is supported. After adding an email address, you'll receive daily notifications in the form of a summary.
Default theme background image
Over the past years, we've seen many customers fiddle with CSS to add a background image to their default theme's header. That's now something you can do directly within the "Appearance" settings.
Currently, the uploaded image only appears on the homepage of your workspace. However, we plan to add support for adding an image option for each category and article, with the option to fall back to the default image if none is provided.
Toggle articles sidebar/settings on desktop
One feature that was requested quite a bit since we launched our new editor was the option to toggle the article settings – that is now possible.
The latest state (whether visible or hidden) is saved across an account. So if you hide the settings and create a new article, the settings will initially be hidden.
Action after updating an article
Because we receive quite a few tickets every month asking for this, you can also change the redirect behavior after saving an article. By default, you are redirected back to the category of the article. Within the account settings, you can change this to "Keep editing."
This function has existed for quite some time now. We just wanted to remind everyone again and encourage new customers to explore the platform a little more.
Icon search
We have added a search bar to the category icons overlay. Thanks for complaining! :)
